30-day returns
If the bike is not right for you, return it within 30 days unused and in its original packaging. We arrange the return shipping and quote the cost before you send it; the bike price is refunded once it arrives back at our warehouse.
Warranty
- Frame and fork: 3 years against manufacturing defects.
- Paint and decals: 1 year.
- Wear parts (brake pads, tyres, cables, bearings): not covered.
Crash replacement
If you damage a frame in a crash, we offer a replacement at a reduced price — email us photos and your order number.
How to start a claim
Email support@zealivo.com with your order number and a short description (photos help). We reply within one business day.